Fantroos ("Fantroos", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
Personal Information
Name
Mobile number
Email address
Billing address
Shipping/delivery address
Order information
Payment-related information
Customer support communications
Technical Information
When you use our website, certain technical information may automatically be collected, including:
IP address
Browser type
Device information
Operating system
Website activity
Pages visited
Referring website
Cookies and similar technologies
2. How We Use Your Information
We may use collected information to:
Process and fulfil orders
Process payments
Arrange shipping and delivery
Provide customer support
Communicate about orders and services
Process returns, refunds, and exchanges
Improve our website and services
Prevent fraud and unauthorized activity
Maintain website security
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted and applicable
3. Payment Information
Payments may be processed through third-party payment service providers.
Fantroos may not directly store complete payment credentials such as full card numbers or CVV details where payment processing is handled by an authorized payment provider.
Payment information is handled according to the applicable payment provider's terms and privacy practices.
4. Sharing of Information
We may share relevant information with trusted service providers where necessary to operate our business, including:
Payment processors
Logistics and courier partners
Technology and hosting providers
Customer support providers
Analytics and marketing service providers
Professional advisors
Government authorities or law-enforcement agencies where legally required
We do not intend to sell your personal information as a standalone commercial asset.
5. Cookies
We may use cookies and similar technologies to:
Keep you signed in
Remember preferences
Maintain shopping cart functionality
Understand website usage
Improve website performance
Provide relevant marketing where applicable
You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, resolving disputes, maintaining records, preventing fraud, and complying with legal obligations.
8. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion of certain information.
You may contact us for privacy-related requests at:
Email: support@fantroos.com
9. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children in circumstances where such collection is restricted by applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their respective privacy policies before providing information.
11. Policy Updates
We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated "Last Updated" date.
12. Contact Us
For questions regarding this Privacy Policy, contact:
Fantroos
123, Business Park, Sector 62,
Noida, Uttar Pradesh – 201309, India
Email: support@fantroos.com
Phone: +91 98765 43210